Keeping Providers + Patients Safe: Seamlessly Converting Walk-in Clinics to Appointment-based Health Centers
- Creating patient-friendly self-scheduling system
Challenge
In the wake of COVID-19, New York City’s walk-in clinics could no longer safely host patients and providers in their crowded waiting rooms. Despite the challenge, as the school year approached, the Bureau of Immunization still needed to supply public school students with required mandatory vaccinations.
Solution
People.Health created a highly accessible self-scheduling solution that enables BOI patients to text VACCINE to the BOI’s phone number and receive a link back to their phone that allows them to schedule an appointment at BOI clinics. This patient-friendly approach nimbly converted patients familiar with the “walk-in” experience to the new COVID-friendly “appointment-based” system.
Results
In a matter of weeks, the BOI was able to onboard their “walk-in” clientele to the digital appointment-based system, facilitating the safe vaccination of New York City school children among many others.
