Mobile-friendly Drive-throughs: Facilitating Community Wellness During a Pandemic
- Increase COVID-19 testing through-put
- Connect patients with social services
Challenge
The City of Detroit, in partnership with Wayne Health, needed an automated, electronic solution to (1) collect health information from citizens being tested for COVID-19; (2) distribute COVID-19 safety education; (3) identify and engage those citizens needing additional care services and resources; and (4) deliver COVID-19 test results.
Solution
To provide a virtual environment for community wellness, People.Health built a simple and easy to use Text2 citizen interface. The interface included a patient intake form, patient educational content and community helplines. As part of the intake form, citizens were asked social determinants of health questions to help the City of Detroit determine basic needs of their community. The People.Health AI/ML engine collected that information and enabled, in real time, alert notifications to collaborative community partners. In turn, those entities (food banks, shelters, etc.) were able to connect with patients quickly, providing vital human health services to those in need.
Results
Improved workflow (on-site printing of specimen labels, mobile-friendly intake form) translated to productivity gains and reduced costs. People.Health assisted in the health and human services of hundreds of thousands of Detroit citizens, achieving an engagement rate of 87% and connecting more than 5,000 citizens to social services instantly. The quantitative data captured was distributed to various stakeholders at the city, state, and federal levels (CMS) to identify community needs beyond COVID-19 safety.
