Case Study 103
No More Paper: Modernizing Reporting for ADRC Transportation Services
Waukesha County Aging & Disability Resource Center
County Health Department
Waukesha County, Wisconsin
Patient Population: 74,000
Goals:
- Modernize burdensome paper-based workflow
- Automate state reporting
Challenge
Waukesha ADRC faced a labor-intensive process for collecting fare data from multiple ride providers and compiling reports required for state funding. This manual workflow consumed approximately 25 hours each month, diverting valuable staff resources and increasing the risk of errors.
Solution
People.Health implemented a secure, EHR-integrated platform that:
- Automates fare data collection from senior taxi and other transportation providers
- Generates compliant reports for state funding requirements
- Integrates seamlessly with existing electronic health records
- Customizable to accommodate the unique specifications of the program
Results
- 25 hrs/month of manual data entry eliminated
- All digital, paper-less process
- Enhanced ease of generating reports
- Improved efficiency for senior taxi providers, HHS staff, and transportation riders
- Responsive partnership with adaptability to unique program needs
25
hours per month saved
thousands
of fare reports automated
“Waukesha County Health & Human Services has enjoyed the partnership with People.Health for their innovative tech solution that integrates with our electronic health records for our transportation services for older adults and individuals with disabilities... This platform will revolutionize our operations, enhancing efficiency for senior taxi providers, HHS, and transportation riders, and it is anticipated to save us 25 hours/month of manual data entry. People.Health has been an incredible partner with their responsiveness and adaptability to the unique specifications of our public service program.”
ADRC Manager, Waukesha County HHS