Healthe at Cerner logo
Case Study 101
Healthe Clinic at Cerner

Nimble Point-of-Care Content Management and Patient Engagement

Healthcare Provider for Cerner Employees
Kansas City, MO
Patient Population: 5,000
  • Organize and standardize cross-departmental patient education content and optimize workflow


The Cerner campus’s employee clinics (the Healthe Clinics) lacked efficient ways to communicate health information to their patients. While Cerner’s EHR, Powerchart, contains some “generic” patient education materials, the Healthe Clinic’s providers wanted to send their patients a wide range of self-authored materials that were created “in house” (videos, nutrition worksheets, vaccine information sheets, etc.). In addition, Cerner sought streamlined ways to track patient adherence and patient satisfaction.


People.Health created an EHR-integrated content management system that enabled Healthe Clinic staff to organize and send educational materials to patients via email or text message. Materials were then written back to the patient portal and the patient’s electronic health record for improved continuity of care. Patients who viewed the content were asked to complete a digital patient satisfaction survey via People.Health’s virtual assistant chatbot.


By employing Patient Education Genius, the Healthe Clinics providers were not only able to give their patients educational materials on a far wider range of topics, they were able to use People.Health’s patient engagement reports to track engagement and satisfaction trends over time, enabling the Clinics to set benchmarks and goals for improvement.

patient education open rate
materials uploaded and organized into 60+ folders
Patient Education Genius platform on a laptop
Healthe at Cerner logo
Healthcare Provider for Cerner Employees
Kansas City, MO
Patient Population: 5,000
“Patient Education Genius has all of the things that I need in a Patient Education delivery solution. It is easily accessible, comprehensive, customizable and versatile. I love that I can send the materials to the patient via text or email.”
Susie Eitel, RN, MSN, FNP-BC
Clinical Operations
Genius Messaging on a mobile phone