Nimble Point-of-Care Content Management and Patient Engagement
- Organize and standardize cross-departmental patient education content and optimize workflow
Challenge
The Cerner campus’s employee clinics (the Healthe Clinics) lacked efficient ways to communicate health information to their patients. While Cerner’s EHR, Powerchart, contains some “generic” patient education materials, the Healthe Clinic’s providers wanted to send their patients a wide range of self-authored materials that were created “in house” (videos, nutrition worksheets, vaccine information sheets, etc.). In addition, Cerner sought streamlined ways to track patient adherence and patient satisfaction.
Solution
People.Health created an EHR-integrated content management system that enabled Healthe Clinic staff to organize and send educational materials to patients via email or text message. Materials were then written back to the patient portal and the patient’s electronic health record for improved continuity of care. Patients who viewed the content were asked to complete a digital patient satisfaction survey via People.Health’s virtual assistant chatbot.
Results
By employing Patient Education Genius, the Healthe Clinics providers were not only able to give their patients educational materials on a far wider range of topics, they were able to use People.Health’s patient engagement reports to track engagement and satisfaction trends over time, enabling the Clinics to set benchmarks and goals for improvement.
