Defense Health Agency (Department of Defense)
- Improve patient safety and military readiness
- Increase efficiency in patient education management across 260+ global facilities
- Improve patient engagement and experience
Challenge
The Defense Health Agency (DHA) identified a critical gap in its patient education capabilities, which directly impacted patient safety, clinical readiness, and overall outcomes. The native education features in its electronic health record systems were limited, inconsistent, and difficult to manage—resulting in outdated, incomplete, and unapproved content. Clinicians lacked the tools to deliver accurate, standardized information, while patients often received conflicting or insufficient guidance across different platforms.
Solution
People.Health deployed a secure, DHA-approved custom version of its Patient Education Genius solution, dubbed the Virtual Education Center (VEC), to streamline how the DHA creates, manages and distributes patient education materials. The VEC enables clinicians and administrators to share up-to-date, accurate, and trackable education materials across a wide range of use cases, including informed consent, emergency preparedness, service promotion, and patient self-care. The platform supports multilingual content, health literacy campaigns, and secure messaging, ensuring a consistent and equitable experience for patients and providers alike.
Results
With the VEC in place, DHA has replaced fragmented communication with a centralized system that drives engagement and adherence. Providers now have access to comprehensive, customizable resources that improve patient understanding and satisfaction, while reducing preventable readmissions and emergency visits. The system supports real-time updates, detailed utilization metrics, and enterprise-wide health literacy efforts—strengthening both individual care and system-wide readiness.
